After-sales service

More productivity, reduced costs and downtime

    Hotline and teleservice

    Your direct line to the technology leader

    The FFG Europe & Americas hotline and teleservice are your direct line to our service experts in all technology fields: turning centers, milling and grinding machines, rotary transfer machines and gear cutting machines.

    Highly qualified and specialized personnel are available to you by phone +49 7161 201-8686 to produce diagnoses, establish targeted corrective actions and promptly resolve any issues.

    Delivery service

    The shortest route to critical spare parts

    After clarifying your specific requirements, we ensure availability of the necessary spare parts around the clock. An immediate 24/7 delivery by direct shipping to virtually any address is possible.

    Your benefit:

    • Reduced warehousing and storage costs
    • Practical return option
    • Less downtime, since original parts are already installed in the machine by the next day

    24/7 service contact

    Contact us directly

    You have a technical problem or basic questions about your machine tools from the FFG portfolio? Then please send us an e-mail at any time day or night. Our service specialists will contact you as soon as possible.

    24/7 service form

    Share your requests with us here – we will contact you directly

    Information: please note we can currently only offer you 24/7 Service for the companies MAG IAS GmbH and FFG Werke GmbH.
    We process your data according to our privacy policy
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    SUPPORT SOFTWARE

    Effective remote maintenance via the Internet

    SUPPORT SOFTWARE

    Our service team can use the TeamViewer remote tool to directly access your systems via the Internet and expedite the resolution of support cases. TeamViewer is a secure connection between a member of our support staff's computer and your PC. Software installation, configuration or registration is not required to use TeamViewer.

    This is where you can simply download the FFG E&A TeamViewer support software

    download

    This is what FFG Service offers you:

    • Specially trained personnel
    • Detection and clearance of faults in real time
    • Exact determination and rapid resolution of faulty machine conditions
    • Installation of software updates and program modifications
    • "Be connected" – your direct line to us
    • Remote maintenance by online connection to your machine
    • Real time support for your on-site personnel

    This is how you can benefit from our service expertise:

    • Reduced machine downtime due to rapid diagnosis and targeted application engineering
    • Cost reduction in service cases
    • Improved productivity